We strive to process and ship and deliver your orders within 5-10 business days. Delivery timelines may vary based on your location. We use reliable courier services to ensure your products reach you safely. Please note that unforeseen delays can occur due to circumstances beyond our control.

At Joyalora, we offer a 3-day return policy from the date you receive your item.

How to Start a Return

Email us at joyalora0@gmail.com to request a return.
Do not send items back without contacting us first — they won’t be accepted.
Return address:[5/302B, SFS Manasarovar, Hans Vihar, Kalyanpura, Mansarovar, Jaipur, Rajasthan 302020 ]

If accepted, we’ll provide a return label and instructions.

Damaged or Wrong Items

Contact us immediately if your order is damaged, defective, or incorrect.

₹100 will be deducted as a shipping charge in case of product return

🎥 Important: Unboxing Video Required for Returns

To be eligible for a return or refund, you must send an unboxing video clearly showing the package being opened and the issue (if any).
Without this video, we will not accept any return or refund request.

Please send the video to:
📧 joyalora0@gmail.com

Refunds

Once your return is inspected and approved, we’ll issue a refund to your original payment method within 10 business days. If you haven’t received it after 15 days, contact us.

To keep your jewelry shining:

• Avoid water, perfumes, and harsh chemicals

• Store in a dry box or pouch

• Wipe gently with a soft cloth after use

📧 Email: joyalora0@gmail.com

📱 WhatsApp: +91 97997 66202